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FAQs


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How can we help?

Ask a question or describe the problem you are facing.

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Reach us by email any time! We’ll do our best to respond as quickly as possible. customerservice@nexotin.com
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Call us 24X7
Talk to us directly for additional help And immediate answers to your questions. +233595012919
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Popular Questions

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It is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘buy now or add to cart’, to add this product to your cart,
  • Click on ‘cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payement portal and complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a necessary step before we deliver your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center at +233 595 012 919 or customerservice@nexotin.com few minutes after you place the order.

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you. You can also call us to check anytime +233 595 012 919

You will recieve an email once your order has been confirmed. We will also call you and send you an email as soon as your order leaves our warehouse (shipped)

Delivery should be done by next in Accra and up to 2 days maximum within Ghana. If you did not receive information about the shipment of your order while the promised delivery leadtime has passed, or if you have any doubt, do not hesitate to contact our Customer Service Call Center at +233 595 012 919 or customerservice@nexotin.com

We do our best to get your orders delivered by the date listed on the product page. We also offer a premium delivery service for all others upon request. call Our Customer Service now to place a request. Thank you.

  • If you have not already received the email confirming that your order was shipped, you can cancel your order by getting in touch with our Customer Service Call Center.
  • If your order has already been shipped you will not be able to cancel it, but still potentially able to return it (Check out our Return policy for detailed information).

We will always be sent along a hard copy receipt with your order. If you have not received an invoice, please get in touch with our Customer Service Call Center at +233 595 012 919 or customerservice@nexotin.com and we will send you a copy of your invoice.

Contact Our Customer Service Call Centre now for immediate support +233549330645 or customerservice@campus-cart.com

Please make sure that you have fill all relevant fields and made color and size selections. If you still have problems. Please get in touch with our Customer Support Team at +233 595 012 919 or customerservice@nexotin.com